Prepare a clear record

Include date, time, round ID, stake, currency, result, account ledger entry and relevant screenshots. Keep OTPs and passwords out of the message.

Ask which rules and legal entity apply to the account.

Escalate carefully

Keep the support case number and written response. Use the formal complaint path and check the relevant regulator’s official contact route.

This site cannot access account logs or recover money. Avoid unofficial recovery services.